Protect Your Brand. Protect Consumer Trust.
Growth is only valuable when your reputation grows with it.Healthcare brands operate in one of the world's most highly regulated environments. That demands a marketplace partner who understands not only Amazon, but also the governance, compliance and consumer expectations that underpin pharmaceutical commerce.We help brands protect pricing, product integrity and customer confidence across every marketplace.Contact Us
Governance Built Into Every Marketplace.
Protecting your brand requires more than removing unauthorised sellers.
It means combining regulatory understanding, marketplace governance and operational discipline to safeguard both your commercial performance and your reputation.
Our teams work alongside yours to ensure every aspect of your marketplace presence supports long-term brand value.
Core capabilities
- Amazon Brand RegistryProtecting intellectual property and maintaining control over your digital shelf.
- Amazon TransparencyReducing counterfeit risk and ensuring consumers purchase genuine products.
- Pharmacovigilance-trained customer supportManaging customer interactions with the standards expected within healthcare.
- Listing and claims complianceHelping ensure product content aligns with marketplace policies and applicable regulatory requirements.
- Marketplace governanceSupporting pricing integrity, authorised seller strategies and long-term brand protection.
Fluent in the regulation, not just the marketplace.
Most marketplace agencies have never opened a safety data sheet. We work where healthcare compliance is actually set, and we bring that fluency to every listing we manage.
Inside the industry body
PAGB associate member
We are an associate member of the PAGB, the association that represents the UK consumer healthcare industry, so we work to its standards from the inside, not at a distance.
Trusted at national level
European ministries of health
We have worked directly with European ministries of health, meeting each market's requirements country by country rather than assuming one rulebook covers them all.
Trained for healthcare
Pharmacovigilance-trained teams
Our teams are pharmacovigilance-trained and fluent in the claim, packaging and content rules that decide whether a healthcare listing stays live or gets pulled.
Every claim, cleared before it's submitted.
Semeru is our content-compliance engine: the reason our listings reach approval faster and stay live.
Before any listing, image, A+ module or advert is submitted for approval, Semeru checks it against the product safety documentation and the regulations of the market it is entering. Anything that does not comply is caught and corrected at source, so what reaches Amazon, or a regulator, is right the first time.
Content created
Listings, A+ content, imagery and adverts.
Semeru vets it
Checked against the product safety documentation and each market's regulations.
Cleared to submit
Approved faster, with a documented compliance trail.
The result: fewer rejections, a faster route to live, and a documented compliance record behind every asset.
The threats to your brand and buy box.
Left unmanaged, a healthy listing gets picked apart: on price, on content and on trust. These are the four we shut down.
Unauthorised resellers
Rogue 3P sellers
Unauthorised third parties list your products, undercut your price and erode the pricing you have set with legitimate partners. We identify them, prove the infringement and have them removed, then keep the listing authorised-only.
Lost sales & margin
Buy-box hijacking
When a hijacker wins the buy box, your price drops and your margin goes with it. We reclaim the buy box for the brand and hold it, so customers buy the real product at the right price.
Brand & safety risk
Counterfeits & fakes
A fake healthcare product is not just lost revenue, it is a safety and liability risk. Transparency codes, test-buys and fast takedowns keep counterfeits off your listings and away from consumers.
Content integrity
Invalid claims & hijacked listings
Unauthorised edits, invalid claims and mis-categorisation can leave a compliant listing one step from suppression. We restore accurate, compliant content and lock it down so it cannot be quietly changed.
A unique code on every single unit.
Amazon Transparency puts a unique, scannable code on every individual unit. Amazon authenticates that code before the item ships, so a counterfeit without a valid code never reaches the customer.
For OTC and healthcare products this matters more than anywhere else. A fake is not a lost sale, it is a consumer taking something that was never made, tested or handled to the right standard. Transparency closes that door at the door.
We hold the buy box. We watch it around the clock.
Brand Registry, Transparency and a direct line into Amazon, wielded by a team that does this every day, so threats are gone before they cost you.
- 98%+
- buy-box ownership held for partner brands
- 24/7
- monitoring of sellers, content and reviews
- Brand Registry
- + Transparency enrolment and management
- Direct
- senior escalation line into Amazon
An agency can only advise and email. Because we operate the account as your distributor, we act. Brand Registry, Transparency and a direct, senior line into Amazon combine so a threat is documented and escalated fast, not left live for weeks while messages bounce between three parties.
How a threat gets shut down.
A repeatable process, run by one team, so a hijacker or counterfeit doesn't sit live for weeks while emails bounce between an agency and Amazon.
- 01
Detect
Round-the-clock monitoring of sellers, the buy box, content and reviews flags a threat the moment it appears.
- 02
Document
We build the evidence Amazon will act on: test-buys, infringement records and Transparency data, packaged and ready.
- 03
Report & escalate
Filed through Brand Registry and pushed through our direct, senior escalation line into Amazon.
- 04
Remove & monitor
The seller or listing comes down, then stays on watch so the same threat cannot quietly reappear.
Caught early, before it costs you.
Speed is everything in enforcement. The longer a hijacker or a bad listing sits live, the more rank, margin and trust it costs, and the harder it is to undo.
We watch buy-box changes, new sellers, content edits, review patterns and pricing continuously, so problems are caught in hours and dealt with before they show up in your numbers.
Protecting your brand is not a reactive exercise.
It is a continuous process that safeguards consumer trust while creating the confidence needed for long-term marketplace growth.
Unlike general consumer goods, healthcare brands cannot afford inconsistent governance. Product claims, pricing, customer communications and supply chain integrity all influence consumer trust and brand reputation. Protecting these areas is not simply good marketplace practice, it is fundamental to responsible pharmaceutical commerce.
Talk to us about Protect.
A 30-minute call with the senior team, no obligation, no pitch deck.
Next pillar
Grow - sustainable growth powered by data, not guesswork.